Asking Questions Can Make You A Better Leader
I was in a meeting recently with the president of my business unit and other direct reports. We had come together to discuss some operational issues that were preventing deliveries from getting to our customers. It was a bad situation, and customers were unhappy. But, instead of finger-pointing or showing his disappointment, our leader was calm. His style was composed and straight-forward, and he simply began asking us questions. This approach showed great leadership in a tough situation.
The Greek philosopher, Socrates, once said the ability to be a great leader comes down to one very important skill: asking questions. The challenge is that too few leaders, managers and employees know how to do this well.
In this issue of Promotional Consultant Today, we share these insights from business author Michael Lindenmayer on asking good questions and other key elements of Socratic leadership.
1. Quest For The Best Answers. The key to getting your team to embrace questioning is to help them see it as a tool to get the best answer versus an interrogation. In getting the best answer, everyone has a role to play and different insights to bring to the table. If it feels like an interrogation, morale will drop and defensive attitudes will stifle the ability to find the best answer. So, make the quest for the best answers a part of your corporate culture.
2. Be Humble: Admit You Don't Know. Check your ego at the door when finding the best answers. If a team member is missing an answer, then the next question to put forth should help them find it. This eliminates any excuses and sets everyone right back on the path to finding the best possible answers.
3. Build Stamina: Get a Brain Work Out. Most people can handle only a few questions before they experience cognitive overload. Too many questions with too few answers kicks in the flight response. People can shut down. The good news is that people can build up their stamina so that they can handle more questions. The best way to do this is to work the brain out like a muscle. Engage. Rest. Recover. You will get stronger and better at asking questions and engaging in the quest for answers.
4. Empower Everyone. Want to unleash the potential of your team? Then ask questions and be up for digging for the best answers. Also encourage others across your team to ask questions. When asking questions becomes part of your company culture, you drive consistency across the organization.
5. Concentrate. If you want good answers, you need to concentrate on getting them. Our brains are splintered by multitasking. Stanford Professor Clifford Nass's research showcases how multitasking both reduces the speed of decision-making as well as the quality of the decisions generated. Instead, engage in thinking that is deliberative and logical. It helps you clear through the rapid, automatic and subconscious default settings that often guide us and push us further to get at thoughtful decisions.
6. Questions For The Three P's. The three P's are: possibilities, probabilities and priorities. Certain questions generate possibilities. Other questions sharpen the team's ability to assess the probable outcome of potential decisions. The third set of questions help empower team members to prioritize. Learn to apply different questions to the three P's; it will help advance your endeavor.
Try this Socratic method with your team. Determine great questions you will ask your team that will advance your mission.
Source: Michael Lindenmayer, a Forbes contributor, is a purpose-driven entrepreneur, writer and systems designer. He is the co-founder and CEO of Toilet Hackers, a social enterprise focused on securing 100 percent sanitation for the 2.6 billion people living without a toilet. He is an advisor to Sesame Workshop's Global Health Initiative. And he is on the advisory board of the Girl's Fund at the World Wide Association of Girl Guides and Girl Scouts. He also collaborates with the leading minds at the University of Chicago's Booth Business, where he is an associate fellow at the New Paths to Purpose Project.